Butler
Deliver Personalized Luxury at Kigali’s Finest Boutique Retreat
At The Pinnacle Hotel Kigali, we define luxury not only by what we offer, but how we make our guests feel. Nestled in the scenic Rebero hills, our award-winning boutique hotel is a curated celebration of African elegance, fine dining, and personalized service. Every interaction is designed to leave a lasting impression.
We are now seeking an experienced, discreet, and service-driven Butler to elevate our guest experience through tailored hospitality and attention to detail that anticipates needs before they are spoken.
Who We're Looking For
You are passionate about creating memorable guest experiences through refined, intuitive service. You are well-versed in the art of discretion, communication, and personalized care in a luxury hospitality environment. Whether preparing a room to perfection or arranging a last-minute request, you are calm, gracious, and thorough.
Eligibility Criteria:
Minimum 3 years of experience in a luxury hotel as a Butler, Guest Relations Agent, or Front Office professional.
Strong understanding of butler etiquette, in-room service standards, and guest personalization.
Excellent verbal and written communication in English and French; knowledge of Kinyarwanda or Swahili is a plus.
Poised, polished, and calm under pressure—able to multitask and adapt quickly.
Well-versed in discretion, confidentiality, and VIP protocols.
Trained in handling luggage, unpacking/packing, garment care, and light concierge services.
Key Responsibilities
Provide personalized, anticipatory service to VIP guests throughout their stay.
Handle guest check-ins and check-outs discreetly and efficiently.
Coordinate unpacking, packing, and wardrobe assistance for long-stay or high-end guests.
Arrange dining, transportation, and special requests in collaboration with Concierge and Front Office teams.
Maintain immaculate guest rooms, ensuring presentation, amenities, and preferences are perfectly met.
Respond promptly to in-room dining and guest service calls.
Maintain detailed guest profiles and preferences for future visits.
Escort and assist guests to and from hotel outlets and external appointments as required.
Uphold the highest standards of cleanliness, grooming, and professionalism.
Why Join The Pinnacle Kigali
Be part of a refined hospitality brand redefining personalized service in East Africa.
Work in a beautiful, design-focused property that celebrates African luxury and creativity.
Join a guest-centric culture that values artistry, attentiveness, and authenticity.
Participate in VIP service delivery for dignitaries, celebrities, and elite travelers.
Enjoy a supportive and respectful workplace that invests in your personal and professional growth.
Compensation & Eligibility
We offer a competitive compensation package reflective of luxury service expectations and experience.
This opportunity is open to both Rwandan and Kenyan nationals who meet the outlined qualifications and can relocate to Kigali if required.
How to Apply
If you have the grace, detail-orientation, and passion to be the face of luxury for our most discerning guests, then The Pinnacle Kigali is the stage you’ve been waiting for.
👉 To apply, Send send in your application - CV and a short cover letter by 30th September 2025.
Let’s make every stay unforgettable—together.